Job Summary

As a Customer Service Associate, you will be the first point of contact for our clients, ensuring a seamless and premium customer experience. You will handle inquiries, resolve issues, and provide after-sales support that reflects the luxury and quality of the We cord brand. This role requires fluency in both Arabic and English to effectively serve our diverse clientele.

Key Responsibilities

• Customer Support: Respond to client inquiries via phone, email, live chat, and social media in a timely and professional manner.
• Issue Resolution: Manage and resolve customer complaints with empathy, efficiency, and discretion.
• Order Management: Assist customers with online orders, returns, exchanges, and tracking updates.
• Brand Representation: Provide product knowledge and guidance that reflects the luxury standards of Wecord London.
• Client Relationships: Build and maintain positive relationships with clients, ensuring long-term satisfaction and loyalty.
• Collaboration: Work closely with sales, logistics, and marketing teams to deliver an exceptional customer journey.
• Documentation: Maintain accurate records of customer interactions in CRM systems.

Qualifications

• Proven experience in customer service, preferably in luxury retail, hospitality, or e-commerce.
• Fluency in Arabic and English (both written and spoken) is mandatory.
• Strong interpersonal and communication skills, with the ability to adapt to a multicultural client base.
• Ability to handle challenging situations with professionalism and tact.
• Proficiency in using customer service platforms, CRM, and Microsoft Office Suite.
• Strong organizational and multitasking abilities.

Preferred Qualifications

• Experience in luxury retail or jewellery is a plus.
• Knowledge of additional languages is an advantage.