Full job description

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements and skills:

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: AED2,500.00 – AED3,500.00 per month