Full job description

Job Purpose

The Customer Service Executive will be responsible for providing exceptional support to exhibitors via phone, email, and onsite assistance. The role involves managing inbound and outbound communications, ensuring a seamless exhibitor experience before and during events.

Key Responsibilities

Customer Support:

• Respond promptly and professionally to exhibitor inquiries via phone and email.
• Provide accurate information regarding DXB Live’s products, services, and main contracting offerings.

Issue Resolution:

• Handle exhibitor complaints, issues, and requests by providing effective solutions and alternatives.
• Manage pre-show communication as well as onsite queries during build-up and event days.

Order Management:

• Assist exhibitors with placing orders through the EventPlus online portal or onsite ordering systems.
• Support the Customer Service Administrators with CRM order reports and ensure data accuracy.

Onsite Support:

• Attend and manage the onsite helpdesk during build-up and show days to address exhibitor requests promptly.

Compliance & Standards:

• Ensure adherence to company policies, procedures, and service quality standards.

Qualifications & Skills

• Bachelor’s degree or equivalent experience preferred
• Prior experience in customer service or event support roles
• Strong communication and problem-solving skills
• Ability to work under pressure in a fast-paced event environment
• Familiarity with CRM systems and online ordering platforms is an advantage