Role Overview:
We are looking for a fluent Arabic-speaking Customer Service Representative with solid experience in the UAE market. In this role, you will be the key liaison for our Arabic-speaking customers, ensuring their needs are met promptly and professionally (English Language is a plus)

Key Responsibilities:

• Serve as the primary contact for Arabic-speaking customers through various channels (phone, email, social media).
• Respond to customer queries, troubleshoot problems, and provide effective resolutions.
• Handle order processing, account updates, and other administrative tasks with high accuracy.
• Document all customer interactions and follow up to ensure issue closure.
• Develop expertise in company products/services to offer reliable support and advice.
• Work with team members to share insights and improve customer service strategies.
• Uphold company values and ensure a positive brand image in all customer interactions.

Requirements:

• Must be a fluent Arabic speaker.
• Professional working proficiency in English (both verbal and written) is mandatory.
• Minimum of 2 years of customer service experience, specifically within the UAE.
• In-depth knowledge of local (UAE) customer service practices and cultural nuances.
• Outstanding communication and customer engagement skills.
• Ability to work under pressure and manage time effectively.
• Familiarity with CRM systems and basic computer applications.

We Offer:

• A competitive salary.
• Comprehensive benefits package including health insurance, visa, and annual flight ticket.
• Clear paths for professional advancement and training.
• A collaborative and diverse team environment.