Job Description

We are hiring a Customer Service Coordinator who will be the first point of contact for all incoming and existing clients. This role is critical in delivering a smooth, professional customer experience from first message to service completion.

Key Responsibilities

• Handle all inbound client inquiries (WhatsApp, phone, email)
• Act as the first contact for new and existing customers
• Book services, confirm details, and coordinate with operations
• Respond to client questions, complaints, and follow-ups
• Maintain accurate client records and service notes
• Ensure timely updates and clear communication with clients
• Escalate issues when needed and follow through until resolved

Requirements

• 1–2 years experience in customer service or coordination role
• Excellent spoken and written English
• Strong communication and problem-solving skills
• Comfortable handling multiple clients and tasks
• Experience with CRM, WhatsApp Business, or booking systems is a plus

What We Offer

• Fixed salary of AED 3,000
• Structured role with growth opportunity
• Professional, fast-paced work environment

Job Type: Full-time