Full job description

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

• Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
• Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identifying customer problems and offer appropriate solutions.
• Identifying and maximizing selling and cross-selling opportunities.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

CANDIDATE PROFILE

You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

• The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
• Arabic speaker with a strong command of English (oral and written).
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Dependable with proficient attention to detail.
• Strong computer navigation skills and PC Knowledge
• Open to work – 8 hours a day, 5 days a week in all shifts, as per department requirements.
• Can join immediately (preferably within 1-2 weeks on offer agreement).

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