Key Responsibilities:Customer Care

• Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.
• Provide detailed information about tours, packages, availability, pricing, and travel tips.
• Handle booking requests, special requirements, and follow-up support after trips.
• Address and resolve customer complaints with a calm, solution-oriented attitude.
• Maintain accurate records of customer interactions and feedback for continuous improvement.
• Manage Salar Khan Tourism’s accounts on Instagram, Facebook, TikTok, and other platforms.
• Plan, create, and schedule engaging content that showcases destinations, traveler experiences, and tour highlights.

Requirements:

• 1–2 years of experience in customer service or social media (tourism or hospitality preferred).
• Excellent communication skills in English (additional languages are a plus).
• Confident in using social media management tools (e.g., Meta Business Suite, Buffer, Later).
• Friendly, professional, and solution-focused attitude.
• Ability to multitask and work both independently and as part of a team.

Preferred Qualifications:

• Degree or diploma in Tourism, Marketing, Communications, or a related field.
• Familiarity with CRM or booking platforms (e.g., TrekkSoft, Zoho).
• Basic design or video editing skills (e.g., Canva, CapCut).
• Passion for travel, culture, and delivering top-tier guest experiences.

What We Offer:

• Competitive salary and performance-based incentives.
• Career growth opportunities in a dynamic and growing tourism company.
• Travel perks and discounts on Salar Khan Tourism packages.
• A friendly, collaborative team environment.
• Flexible working hours (based on role requirements).
• His compensation package includes a basic salary plus commission.