Full job description

We are looking for a Social Media Customer Service Representative to manage and respond to customer inquiries across our social media platforms. The ideal candidate is friendly, fast, detail-oriented, and understands how to communicate professionally while maintaining the brand tone.

* Key Responsibilities

• Respond to customer messages and comments on social media platforms (Instagram, Facebook, WhatsApp, etc.)
• Handle inquiries related to products, services, orders, pricing, and delivery
• Provide accurate information and escalate issues when needed
• Maintain quick response times and high customer satisfaction
• Log conversations and customer feedback when required
• Coordinate with sales, marketing, and operations teams
• Follow brand voice and communication guidelines

* Requirements & Skills

• Previous experience in customer service or social media handling
• Excellent written communication skills in English (Arabic is a plus)
• Familiar with Instagram, Facebook, WhatsApp Business, and DM handling
• Ability to multitask and handle multiple conversations
• Problem-solving mindset and calm under pressure
• Basic knowledge of CRM systems is a plus
• Experience in e-commerce or online businesses is a plus

Job Type: Full-time