Job Overview:

As Customer Relationship Officer at Emirates NBD, your role is to provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Key Responsibilities:

• Be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance.
• Validate and track TTs requests, FDs Requests and Account Maintenance requests in track BPM.
• Check for completeness of documentation and tracking in track soft while performing Account opening and Credit card application.
• Liaise with compliance and various other departments for following up and submission of documents or relevant matters.
• Action and Review of CRM cases assigned to Priority Banking Centers.

Skills and Experience:

• Candidate Profile UAE National, with Family Book
• University Degree in Business or Finance
• 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank

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