Full job description

We are seeking a friendly and proactive Hindi-speaking Customer Relations Officer to build and maintain strong relationships with our Hindi-speaking clientele. The ideal candidate will be a native Hindi speaker with excellent communication skills, responsible for ensuring customer satisfaction, resolving inquiries, and upholding our company’s reputation for exceptional service.

Key Responsibilities:

1. Customer Support & Communication

• Serve as the primary point of contact for Hindi-speaking customers via phone, email, chat, and social media.
• Provide timely and accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and professionally.

2. Relationship Management

• Build rapport and foster long-term relationships with customers.
• Gather and document customer feedback to help improve products/services.
• Proactively follow up with customers to ensure satisfaction and retention.

3. Documentation & Reporting

• Maintain detailed and accurate records of customer interactions.
• Prepare regular reports on customer inquiries, feedback, and trends.
• Escalate complex issues to relevant departments .

4. Compliance & Quality Assurance

• Adhere to company communication protocols and service standards.
• Ensure compliance with data privacy regulations.
• Meet or exceed performance metrics.