What you’ll be doing

Our Customer Care Trainee is primarily customer experience oriented and will be involved in creating and building relationship with our customers through managing their enquiries, waiting list, preferences, etc. Most importantly, they will provide exceptional service levels to ensure that our customers enjoy the best shopping experience when getting in touch with us.

• Ensure client confidentiality in adherence with company policies for data protection and security
• Ensure adherence to in-house processes and procedures
• Work closely with other internal stakeholders to ensure issues affecting customer orders or returns are resolved to ensure seamless shopping experience
• Identify ways to personalize the experience of every customer, whenever possible
• Deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
• Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels Systems and Procedures

What you’ll need to succeed

• Previous sales and retail experience/ knowledge, preferably in a luxury environment (luxury fashion, department store, high-end travel and leisure)
• Excellent communication skills (English and Arabic)
• Flexible attitude and positive approach
• Self-motivated, proactive and energetic
• Team player

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