Full job description

Job Summary:

The Coordinator plays a vital role in ensuring smooth and efficient cleaning operations for both residential and commercial clients. This position involves managing schedules, coordinating cleaning teams, maintaining client satisfaction, and ensuring the timely completion of cleaning jobs to the highest standards.

Key Responsibilities:

1. Scheduling and Coordination:

• Plan and organize daily and weekly cleaning schedules for cleaners and drivers.
• Assign jobs to cleaning teams based on availability, location, and skills.
• Ensure effective coordination of cleaning teams for multiple locations and clients.

2. Client Communication:

• Be a point of contact for clients, handling inquiries, special requests, and concerns.
• Manage client expectations and ensure timely communication regarding any changes or delays.
• Obtain feedback from clients to continuously improve service quality.

3. Team Supervision:

• Monitor cleaner performance and ensure adherence to company standards.
• Provide guidance and support to cleaning staff, including briefing them on client expectations and specific job requirements.
• Resolve any team-related issues or conflicts that may arise during the course of operations.

4. Quality Assurance:

• Conduct regular checks to ensure cleaning services are completed to the highest standard.
• Address and resolve any service quality issues reported by clients.
• Implement corrective actions to improve service delivery when necessary.

5. Resource Management:

• Manage and maintain inventory of cleaning supplies and equipment, ensuring cleaners have what they need for each job.
• Monitor stock levels and place orders for supplies when required.

6. Record Keeping and Reporting:

• Maintain accurate records of cleaning schedules, staff attendance, client feedback, and inventory usage.
• Provide regular reports to management on operations performance, client satisfaction, and areas of improvement.
• Assist in invoicing clients and following up on payments, if necessary.

Job Requirements:

Minimum 2 years of experience in a coordination or administrative role, preferably within the cleaning, facilities management, or hospitality industry.

High school diploma or equivalent (required); a degree in business administration, hospitality, or a related field (preferred).

Experience with customer service is a plus.

Flexibility to work outside regular hours if necessary to meet client needs.

Excellent organizational and multitasking abilities.

Strong communication skills, both verbal and written.

Proficiency in scheduling software and Microsoft Office (Excel, Word).

Ability to handle client relationships and resolve issues effectively.

Attention to detail and a strong sense of responsibility.

Job Types: Full-time, Permanent