About the Role:

As the first dedicated Compliance Officer, you will safeguard the Group’s licences, revenues, and reputation by ensuring that every landlord, guest, employee, and company document is complete, lawful, and stored correctly, and that all regulatory renewals are handled on time.

Key Responsibilities:

• Review all new Management Agreements to ensure inclusion of mandatory DTCM and RERA clauses.
• Verify title deed or POA, landlord identification documents, KYC forms, and IBAN letters before initiating the first landlord payout.
• Ensure commission and revenue-sharing terms align with approved company templates.
• Audit guest files in Guesty, including passport or Emirates ID, signed house rules, terms & conditions, and security deposit receipts.
• Verify DTCM registration and municipality fee postings are completed for each check-in.
• Check employee onboarding documentation, including MOHRE contract, visa, Emirates ID, health insurance, NDAs, and social media policy acknowledgements.
• Ensure timely completion of offboarding requirements, including visa cancellations and end-of-service formalities.
• Validate internal compliance forms such as maintenance logs, refund approvals, guest relocation authorisations, and BD “On Hold” justifications for accuracy and required approvals.
• Escalate unresolved documentation or process gaps exceeding two business days to the respective Department Head and General Manager.
• Maintain a rolling 12-month compliance calendar for all company licences, permits, insurances, vehicle registrations, and civil defence certificates.
• Liaise with PROs and relevant government authorities (DED, DTCM, RERA, FTA, MOHRE) to ensure timely renewals and prevent lapses or fines.
• Monitor UAE legislation and regulatory updates, including RERA circulars, MOHRE reforms, PDPL, and FTA announcements; ensure SOPs are updated within 30 days of changes.
• Draft, update, and enforce compliance SOPs and quick-reference checklists across departments; conduct refresher training sessions where recurring deviations are found.
• Run compliance dashboards in Google Looker Studio using data from Guesty, HubSpot, HRMS, and Oracle ERP to identify and close documentation gaps.
• Issue a monthly Compliance Report summarizing key metrics, risks mitigated, pending violations, and fines avoided.
• Screen all landlords, guests, and counterparties against international sanctions (UN, OFAC, UAE Central Bank) and PEP databases; initiate Enhanced Due Diligence (EDD) and file Suspicious Transaction Reports (STRs) when needed.
• Maintain a comprehensive Compliance Register, tracking all licences, regulatory filings, STRs, audit trails, policy versions, and training logs.
• Act as the primary point of contact during external audits or surprise inspections by DTCM, RERA, MOHRE, FTA, or Civil Defence, ensuring timely access to all required documentation.