As Club Lounge Executive, you will be responsible for the following duties:

• Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.
• Perform efficient and professional check-in and check-out procedures.
• Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.
• Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.
• Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.
• Handle guests’ incoming and outgoing correspondence, including messages, mail, and facsimiles.
• Address guest preferences and special requirements using information from guest history profiles.
• Protect guest privacy and maintain strict confidentiality of all guest information.
• Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.
• Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.
• Promote and upsell hotel services, facilities, and outlets when appropriate.
• Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.
• Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.
• Maintain cleanliness and proper functioning of departmental equipment and supplies.
• Handle the cash drawer in accordance with the MOHG Controller’s Manual and verify cash float amounts at the beginning and end of each shift.
• Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.
• Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.
• Maintain a confident, professional image and ensure all interactions reflect the hotel’s service standards.
• Perform any additional reasonable duties assigned by the Club Lounge Manager.

As a Club Lounge Executive, we expect from you:

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Certification or Diploma in Hospitality Management is preferred
• Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service
• Fluency in English required; additional languages is an advantage

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