This role serves as a link between patients, clinicians, and management, ensuring a professional, efficient, and compassionate environment that aligns with the organization’s mission to deliver high-quality mental health care.

Key Responsibilities

Patient Experience & Front Office

• Welcome patients and visitors warmly, ensuring a positive first impression.
• Coordinate patient appointments, confirmations, and follow-ups through the system.
• Maintain patient confidentiality and uphold clinic policies on data protection.
• Address patient queries and escalate concerns promptly to the Centre Manager.

Administrative Coordination

• Support day-to-day administrative operations including scheduling, documentation, and communication with internal teams.
• Coordinate with clinicians, nurses, and therapists to ensure smooth patient flow and scheduling.
• Maintain accurate records and assist with audit preparation, reporting, and compliance documentation.
• Monitor inventory levels and liaise with procurement and finance for orders and invoices.

Operational Support

• Assist in onboarding new staff by preparing access requests, coordinating IT and HR inductions, and ensuring readiness of workspaces.
• Ensure the reception and clinical areas are organized and meet health and safety standards.
• Support the Centre Manager in implementing operational and service improvement initiatives.
• Participate in internal and external inspections (DHA, DOH, JAWDA, ADHICS).

Communication & Collaboration

• Act as a point of contact for internal communication between departments and clinicians.
• Support in organizing staff meetings, CPD sessions, and clinic events.
• Ensure that patients and staff are informed of any operational updates, changes, or clinic closures.

Knowledge, Skills & Attributes

• Strong interpersonal and communication skills with a patient-focused mindset.
• Ability to work calmly under pressure in a fast-paced clinical environment.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and commitment to confidentiality.
• Proficiency in MS Office and healthcare software systems (CRM, Yomly, etc.).
• Fluent in Arabic and English (both written and spoken).

Qualifications & Experience

• UAE National (Emiratisation role).
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum 2–3 years of experience in a healthcare or wellbeing clinic environment.
• Previous experience in patient coordination or front office management in a medical or mental health setting preferred.