Job Description

Dr. Sulaiman Al Habib Hospital, one of the leading healthcare providers in the UAE, is seeking a professional and customer-oriented Client Service Officer to join our team in Dubai. The successful candidate will play a key role in delivering an exceptional client and patient experience by ensuring smooth communication, efficient service delivery, and high standards of professionalism.

Key Responsibilities

• Welcome clients and patients in a professional, courteous, and friendly manner.
• Handle client inquiries, appointments, registrations, and follow-ups efficiently.
• Coordinate with medical, nursing, and administrative teams to ensure smooth service flow.
• Address client concerns and complaints promptly while maintaining a high level of service quality.
• Maintain accurate client records and update hospital systems accordingly.
• Ensure compliance with hospital policies, procedures, and confidentiality standards.
• Support daily front-desk and client service operations as required.
• Promote a positive image of the hospital through excellent customer service.

Candidate RequirementsRequired

• Bachelor’s degree or diploma in Customer Service, Business Administration, or a related field.
• Minimum 2–4 years of experience in client service, customer service, or front-desk roles.
• Excellent communication skills in English (verbal and written).
• Strong interpersonal and customer service skills.
• Ability to manage client inquiries, appointments, and complaints professionally.
• Well-presented, organized, and able to work under pressure in a fast-paced environment.
• High level of professionalism, integrity, and commitment to service excellence.

Preferred

• Previous experience in a healthcare, hospital, or medical services environment.
• Proficiency in Arabic; additional languages are an advantage.
• Experience using CRM systems or hospital information systems.
• Strong problem-solving and conflict-resolution skills.
• Familiarity with patient-centered care standards and service quality frameworks.