Job Purpose

The Bell Attendant Cum Driver provides exceptional customer service by greeting and assisting guests with their luggage, transportation needs, and other requests. This role involves driving guests to and from the airport, operating the company vehicle in a safe and efficient manner, and maintaining the vehicle’s cleanliness and up keep.

Key Responsibilities

Guest Services and Safety

• Welcome guests when they arrive at the FBO or are leaving the FBO terminal and escort them to guest or crew handlers
• Handle passenger luggage as per the standard operating procedures in place for arrivals and departure
• Ensure the health and safety of themselves, the team, crew, passengers, visitors, equipment/ vehicles, and the assets.
• Ensure a high degree of customer service, grooming, attentiveness, speed, and control error rates, whilst maintaining consistency in services.Â

Vehicle Maintenance and Inspection

• Review the requests for transport arrangements for the flight schedule and ensure timely availability of the cars
• Perform the daily vehicle inspection at the start of every shift and report to the Supervisor on observations, if any.
• Ensure cleanliness of all passenger transportation vehicles and baggage trolleys

Communication and Coordination

• Manage the administrative responsibilities for couriers and shipments
• Use the appropriate communication channels and etiquette to communicate with other teams as necessary
• Participate in the daily shift briefings with the Concierge team and ensure timely reporting for the duty hand-over

Driving and Regulatory Compliance

• Follow the prescribed driving regulations and observe the recommended speed limits at all times.

Compliance-related duties:

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities
• Accountability and authority; and shall comply with the policies and procedures outlined by the organization

Requirements:

Education

High school level education, Valid UAE driving license

Experience

2+ experience in aviation ground support/hospitality industry in luggage transport procedures

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