Full job description

The purpose of this position is to deliver a safe, reliable, world class and customer focused car park environment.

MAIN RESPONSIBILITIES

• Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises.
• Enforce revenue protection strategy and system by-laws.
• Provide car park and park-and-ride information and respond to customer enquiries.
• Handle lost property.
• Meet and greet customers and provide a highly visible and proactive level of customer service.
• Comply fully with relevant procedures and work instruction.
• Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway.
• Provide support and assistance to customers with in particular those with special accessibility needs.
• Perform shift and emergency duties when required.
• Perform and carry out other duties as instructed / directed by the Car Park Controller and Station Master.

KNOWLEDGE REQUIRMENT

• General information about the network in order to deliver a good response to customer queries.
• Parking operations systems.
• Relevant procedures and work instructions to ensure full compliance.
• The workings of the car park environment.
• Maintain good knowledge of Keolis MHI revenue protection strategy and the system by-laws.