DUTIES AND RESPONSIBILITIES

• Supervise call center agents, including scheduling, task assignment, and attendance monitoring.
• Provide coaching, mentoring, and performance feedback to ensure agents meet service standards.
• Conduct regular team meetings and training sessions to update staff on new protocols, services, or procedures.
• Oversee daily call center operations to maintain high efficiency and service quality.
• Monitor call volumes, agent productivity, and service levels through call center software.
• Ensure proper coverage during peak hours, staff shortages, and special events.
• Handle escalated patient concerns or complaints promptly and professionally.
• Ensure timely follow-up on unresolved issues and coordinate with relevant departments (e.g., billing, admissions, lab, outpatient services).
• Collaborate with clinical and administrative departments to streamline communication and patient handling processes.
• Support coordination for special programs, health campaigns, and new service offerings.
• OTHER duties and responsibilities will be discussed during interview

Job Type: Full-time

Pay: From AED5,000.00 per month