Job Description:

Clinica Sabah Group is seeking an experienced Call Center Supervisor to oversee daily call center operations within a medical environment (clinics or hospitals). The ideal candidate must have previous experience in healthcare call centers and be able to lead a team, coordinate appointments efficiently, and ensure excellent patient service.

Requirements:

• Supervise and support the call center team’s daily activities.
• Oversee appointment bookings and coordinate with internal medical departments.
• Ensure professional and timely responses to patient inquiries.
• Monitor call quality and adherence to healthcare privacy standards.
• Train new team members and conduct regular performance evaluations.
• Handle escalated calls and resolve patient issues professionally.
• Prepare performance reports and analyze call data for improvements.

Requirements:

• 2–3 years of experience supervising a call center within a hospital or clinic.
• Strong knowledge of appointment scheduling and patient handling systems.
• Fluency in Arabic and English (spoken and written).
• Proficiency with call center and healthcare software (e.g., CRM, HIS).
• Strong leadership, communication, and problem-solving skills.

Benefits:

• Competitive monthly salary.
• Medical insurance.
• Paid annual leave.
• Professional work environment with growth opportunities.

Job Type: Full-time