Full job description

Responsibilities:

– Answer incoming calls and assist customers with their parking inquiries and issues.

– Provide accurate information about parking rates, availability, and policies.

– Handle customer complaints and resolve them efficiently and professionally.

– Document all customer interactions thoroughly in the company database.

– Collaborate with on-site parking staff to address customer concerns and improve service.

– Follow up with customers as needed to ensure satisfaction and resolve outstanding issues.

Skills and Qualifications:

– Excellent communication and interpersonal skills.

– Strong problem-solving abilities and customer service orientation.

– Ability to work in a fast-paced environment and handle multiple calls efficiently.

– Basic computer skills and familiarity with call center software.

– Attention to detail and ability to document interactions accurately.

– Previous experience in customer service or call center environments is a plus.

Job Type: Full-time

Pay: AED3,500.00 – AED4,000.00 per month