Full job description

Job Summary:

The Call Center Representative will be responsible for ensuring smooth delivery operations, fulfillment coordination, and excellent customer support. This role requires strong communication skills, attention to detail, and the ability to coordinate efficiently between clients, the logistics team, and internal departments to ensure timely and accurate delivery of products.

Key Responsibilities:

• Coordinate delivery schedules and fulfillment of customer orders with the logistics and warehouse teams.
• Ensure accurate tracking and documentation of all deliveries and installations.
• Attend incoming calls, emails, and online inquiries from clients in a professional and timely manner.
• Provide accurate information regarding products, order status, and delivery timelines.
• Address and resolve customer issues or complaints efficiently and escalate when necessary.
• Follow up with clients after delivery to ensure satisfaction and handle any post-delivery requests.
• Maintain client records and update the system with delivery details and communications.
• Support the operations and sales team with coordination tasks when needed.

Qualifications and Skills:

• Bachelor’s degree or equivalent work experience.
• Minimum 1–2 years of experience in customer service, logistics coordination, or order fulfillment (preferably in furniture, interiors, or similar industry).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Fluency in English

Personal Attributes:

• Customer-oriented and proactive.
• Detail-focused with a problem-solving attitude.
• Reliable, professional, and able to work under pressure.
• Team player with a positive and service-driven approach.

Job Type: Full-time