Full job description

Purpose of the Role

• Serve as the first point of contact for clients seeking aesthetic treatments.
• Ensure a professional, warm, and informative experience across all communication channels.

Key Responsibilities

• Answer inbound calls, WhatsApp messages, emails, and live chats promptly and professionally.
• Provide accurate information on aesthetic services, pricing, packages, and promotions.
• Schedule consultations and procedures, coordinating with doctors and therapists.
• Confirm, reschedule, and follow up on appointments as needed.
• Maintain and update client records in the CRM system.
• Handle client concerns or complaints with empathy and escalate when necessary.
• Ensure confidentiality and discretion in handling client information.
• Support front desk and clinical teams with client coordination and communication.

Qualifications & Skills

• Education: High school diploma or equivalent; diploma in customer service or healthcare is a plus.
• Experience: 1–2 years in a call center or front desk role, preferably in a clinic, spa, or wellness center.
• Languages: Fluent in English; Arabic or other languages are an advantage.
• Technical Skills: Proficient in CRM systems, appointment scheduling software, and WhatsApp Business.
• Soft Skills: Excellent communication, active listening, empathy, discretion, and multitasking abilities.

Working Hours

• Shift-based schedule, including weekends and public holidays, as per clinic operations.

Job Type: Full-time