Salary Range: AED 4,000 to 6,000 (subject to experience) with additional benefits

Qualifications & Experience

• Bachelor’s degree in any field from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Skills / Training / Knowledge

• Very high degree of independence, responsibility, and judgment
• Maintains a professional image and relationships with faculty/students and all stakeholders
• Must maintain confidentiality
• Effectively resolves daily matters independently
• Strong customer service orientation
• Excellent verbal and written communication skills in both English and Arabic
• Effective time management skills
• Ability to handle multiple tasks and prioritize effectively

Job Description

• Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
• Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
• Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
• Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
• Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
• Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
• Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.