Full job description

Broker City Properties is looking for a professional Call Center Executive to join our team. The candidate will be responsible for receiving and transferring leads, ensuring high-quality customer interactions, and assisting in Quality Assurance (QA) tasks.

Key Responsibilities:

• Receive and manage incoming leads and customer inquiries.
• Transfer leads efficiently to the appropriate sales agents.
• Conduct Quality Assurance (QA) tasks to ensure high standards of customer communication.
• Accurately document and follow up on calls and requests.
• Maintain and update customer databases.
• Support the implementation of company procedures and standards.

Requirements:

• Fluent in Arabic (mandatory); English is an advantage.
• Previous experience in real estate companies or call centers is preferred.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Benefits:

• Competitive salary
• Professional and supportive working environment
• Opportunities for growth and career development within a leading real estate company in Abu Dhabi

Job Type: Full-time