Full job description

Key Responsibilities:

• Answer incoming calls and respond to customer queries professionally.
• Make outbound calls to follow up on customer issues or promotions.
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain accurate records of conversations and customer details.
• Meet performance metrics such as call handling time and customer satisfaction.

Requirements:

• Proven experience in a call center or customer service role is a plus.
• Excellent communication skills in English and Tagalog.
• Strong problem-solving abilities and patience under pressure.
• Basic computer skills and familiarity with CRM systems.
• Flexible to work in shifts, including weekends if required.

Job Type: Full-time