Full job description

We are looking for Call Center Agent in Aesthetic. The ideal candidate will manage client inquiries, handle appointments, and provide exceptional service to ensure a smooth and premium patient experience.

Key Responsibilities

• Handle inbound and outbound calls related to appointments, inquiries, and follow-ups.
• Provide accurate information about aesthetic services, treatments, and promotions.
• Schedule and manage client bookings using the clinic’s CRM system.
• Coordinate with medical and front-desk teams to ensure seamless operations.
• Follow up with leads, confirm appointments, and support customer retention.
• Manage WhatsApp/online inquiries professionally and promptly.
• Maintain a high level of customer service consistent with clinic standards.

Requirements

• 1–2 years of call center or customer service experience (preferably in beauty/aesthetics/medical).
• Arabic speaker is mandatory; strong English communication is a plus.
• Must have own visa (self-sponsored).
• Professional phone etiquette and a customer-first approach.
• Familiarity with CRM systems and booking platforms.
• Ability to multitask in a fast-paced environment.
• Positive attitude, organized, and detail-oriented.

Preferred Qualifications

• Previous experience in a beauty clinic, aesthetic center.
• Knowledge of common aesthetic treatments (e.g., laser, facials, fillers, skincare).
• Experience in sales or lead conversion.

What We Offer

• Competitive salary + incentives/commission.
• Growth opportunities within a reputable aesthetic brand.
• Professional training and development.
• Dynamic and friendly work environment.

Job Type: Full-time