Key Responsibilities

• Conduct quality check calls with clients to ensure service satisfaction and collect feedback.
• Handle inbound and outbound calls to assist clients with queries related to properties, services, and documentation.
• Support the sales team with tele-sales activities, including introducing property listings and following up on leads.
• Maintain accurate records of client interactions and update the CRM system.
• Resolve client concerns promptly and escalate complex issues when necessary.
• Ensure a high level of professionalism and customer service in every interaction.
• Collaborate with internal teams to improve service quality and client experience.

Requirements

• Minimum 2 years of customer service / tele-sales experience (real estate experience preferred).
• Excellent communication skills in English.
• Strong phone etiquette and active listening skills.
• Ability to handle multiple calls and tasks in a fast-paced environment.
• Proficiency in MS Office and CRM software.
• Positive attitude, patience, and a customer-first mindset.
• Must be based in Dubai and available for immediate joining (preferred).

What We Offer

• Competitive salary + incentives.
• Benefits as per UAE labor law.
• Training and professional development opportunities.
• A collaborative and supportive work environment.