Full job description

· Managing inbound calls from customers and responding to their queries & complaints

· Handle customer queries over the phone/Email and WhatsApp CRM

· Manage and resolve customer complaints

· Place outbound calls to follow-up customer complaints when necessary

· Documents all call information’s based on SOP

· Provide daily reports to supervisor / Department head on the pending complaints

· Complete daily payments on Unsuccessful transactions

Requirements/ Qualifications

· Prefer to have Bachelor Degree

· Must be fluent in Arabic and English, Knowledge in any other language will be added advantage

· Proficient in Computer

· Good Typing and data entry skills

· Must be a good communicator

Job Type: Full-time