Full job description

We are looking for a Call Center Agent to join our medical center. The ideal candidate will be responsible for handling inbound and outbound calls, assisting patients, and booking appointments.

Key Responsibilities:

• Handle incoming and outgoing calls professionally
• Respond to patient inquiries and provide accurate information
• Book, confirm, and follow up on appointments
• Maintain accurate call records and customer information
• Coordinate with clinic staff when needed

Requirements:

• Previous experience in a call center or customer service role is preferred
• Strong communication and listening skills
• Ability to handle calls professionally and efficiently
• Languages required: Arabic & English
• Positive attitude and team-oriented mindset

Job Type: Full-time

Work Location: In person