Full job description

We are seeking a motivated and customer-focused Call Center Agent to join our growing team. You will be responsible for handling inbound and outbound calls, assisting clients with information about our services, and scheduling appointments. If you have strong communication skills and a passion for helping people, we want to hear from you!

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up with leads and schedule consultations
• Provide accurate information about cosmetic procedures and promotions
• Maintain patient records in the system
• Work closely with the marketing and medical teams to ensure smooth operations
• Achieve daily/weekly call and conversion targets
• Handle client concerns with professionalism and empathy