Full job description

Call Handling & Customer Support

• Answer and manage a high volume of inbound calls in a professional and timely manner.
• Provide accurate information regarding services, schedules, and company policies.
• Record detailed customer information, complaints, and service requests in the system.
• Follow call scripts and adhere to customer service guidelines.

Dispatching & Coordination

• Assign and dispatch field technicians/drivers/staff based on schedules, locations, and priorities.
• Communicate job details clearly to field teams and update them on changes in real time.
• Track and monitor ongoing jobs to ensure timely completion.
• Maintain constant communication with field teams to resolve issues or delays.

Data Entry & Reporting

• Update job status, customer information, and service records in the dispatching system.
• Prepare daily activity reports and submit to supervisors.
• Ensure accuracy and confidentiality of all data collected.

Job Type: Full-time