Full job description

We are hiring Call Center Agents for our hospital in Abu dhabi

• Answer queries and to provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Book appointments and follow up appointments according to the patient request.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Handle patient complaint in a timely manner, takes notes and seeks superiors assistance
• Follow up on all the pending cancellations of registrations.
• Be updated about the accepted insurance cards in the Hospital.
• Ensure correct information is always available.
• Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person.
• Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.
• Performs any other job assigned by the reporting Supervisor/Manager.

Job Types: Full-time, Permanent