Job Overview:

We are hiring a bilingual Call Center Executive (Arabic & English) for a full-time role in Khalidiya. The position focuses exclusively on incoming calls. The ideal candidate will provide accurate information about company services, professionally handle customer inquiries, and ensure all requests are properly directed to the relevant departments.

Key Responsibilities:

• Answer incoming calls promptly and professionally in Arabic and English
• Provide clear, accurate information about services offered
• Listen actively and collect essential details from customer inquiries
• Record and forward inquiries or service requests to the appropriate department
• Maintain detailed and organized records of all calls and communications
• Deliver excellent customer service and maintain a polite and helpful tone
• Follow internal procedures and ensure timely follow-up when needed

Requirements:

• Fluent in Arabic and English (both spoken and written)
• Prior call center or customer service experience preferred
• Immediate availability to join
• Excellent verbal communication and listening skills
• Strong attention to detail and organizational skills
• Ability to use basic computer systems and CRM tools

Job Type: Full-time

Pay: AED3,000.00 – AED4,000.00 per month