Full job description

The Call Center Agent is responsible for handling inbound and outbound calls with professionalism and efficiency. The role involves providing accurate information, resolving customer inquiries, addressing complaints, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and courteous manner
• Make outbound calls to follow up on customer requests, surveys, or service-related matters
• Provide information about products, services, policies, and procedures
• Resolve customer issues efficiently while ensuring customer satisfaction
• Record and update customer information accurately in the system
• Escalate complex issues to the appropriate departments or supervisors
• Meet individual and team performance goals, including call quality, response time, and customer satisfaction metrics
• Adhere to company policies, scripts, and standard operating procedures
• Maintain confidentiality and handle sensitive customer information with care
• Participate in training sessions and continuous improvement activities

Job Type: Full-time