Full job description

Key Responsibilities Operations & Service Delivery

• Supervise day-to-day café operations to ensure smooth service and customer satisfaction
• Ensure all guests receive a warm welcome and excellent service at all times
• Oversee opening and closing procedures and ensure operational standards are met
• Monitor quality of food, beverages, and presentation in line with brand expectations

Team Leadership

• Lead, motivate, and support baristas and service staff during shifts
• Assist in training new team members on service standards, product knowledge, and SOPs
• Manage staff schedules, shift coverage, and team performance during operating hours
• Promote a positive, professional, and collaborative work environment

Customer Experience

• Handle guest feedback, complaints, or service recovery in a calm and professional manner
• Build strong relationships with regular customers and maintain a welcoming café atmosphere
• Ensure consistency in service and uphold hospitality excellence

Stock & Inventory Support

• Support the Café Manager with stock control, ordering, and inventory checks
• Ensure proper storage of supplies and minimize waste where possible
• Monitor product availability throughout service

Health, Safety & Compliance

• Maintain high standards of hygiene, cleanliness, and food safety at all times
• Ensure compliance with Abu Dhabi municipality regulations and company policies
• Conduct regular checks of front-of-house areas, equipment, and service stations

Sales & Performance

• Support daily sales targets and promotional activities
• Encourage upselling and product recommendations by staff
• Assist in monitoring cash handling procedures and POS accuracy

Candidate Requirements

• Proven experience as a Café Supervisor, Shift Supervisor, or similar hospitality role
• Strong leadership and communication skills
• Passion for customer service and creating positive guest experiences
• Knowledge of café operations, coffee service, and hospitality standards
• Ability to work efficiently under pressure in a fast-paced environment
• Flexible to work shifts, weekends, and holidays as required
• Fluent in English (Arabic is a plus)

Preferred Qualifications

• Experience working in the UAE hospitality sector
• Barista training or strong coffee knowledge
• Familiarity with POS systems and basic reporting

What We Offer

• Competitive salary package
• Supportive and growth-focused working environment
• Training and career development opportunities
• Staff discounts and employee benefits (if applicable)

Job Type: Full-time