Full job description

Operations Management: Supervise daily operations, including opening and closing procedures.
Ensure efficient workflow and customer service.
Manage inventory, stock levels, and order supplies.

Staff Management: Recruit, train, and supervise staff.
Schedule shifts and manage employee performance.
Foster a positive and productive work environment.

Customer Service: Ensure excellent customer service and satisfaction.
Address customer feedback and resolve issues.
Train staff on customer interaction and service standards.

Financial Management: Monitor sales, expenses, and profit margins.
Implement cost-control measures.
Prepare and analyze financial reports.

Hygiene and Compliance: Uphold hygiene standards and ensure compliance with health regulations.
Implement and enforce safety protocols.
Stay informed about industry trends and regulations.

Marketing and Promotion: Develop and execute marketing strategies to attract customers.
Utilize social media and other channels for promotion.
Collaborate with the marketing team or external agencies.

Budgeting and Planning: Set annual budgets and financial goals.
Plan for seasonal variations in customer traffic.
Identify opportunities for business growth.

Skills and Qualities:

Leadership:Ability to lead and inspire a team.
Decision-making and problem-solving skills.

Communication: Effective communication with staff and customers.
Interpersonal skills for building relationships.

Organizational Skills: Strong organizational and multitasking abilities.
Attention to detail in managing operations.

Financial Acumen: Understanding of budgeting, financial reporting, and cost control.

Customer Focus: Dedication to delivering exceptional customer experiences.
Responsiveness to customer needs and feedback.

Flexibility: Adaptability to handle various tasks and challenges.
Openness to industry trends and innovations.

Job Type: Full-time