Full job description

We are looking for a sharp, detail-oriented Customer Service & Field Operations Coordinator who can manage chats and handle daily operations with precision.

This is NOT a standard customer service job.

It requires speed, accuracy, and strong operational thinking.

Key Responsibilities

– Customer Chat & Bookings

• Handle client inquiries quickly and professionally
• Share service details, prices, durations, and offers
• Recommend services and convert inquiries into confirmed bookings
• Manage rescheduling, cancellations, and follow-ups
• Handle complaints calmly and respectfully

Operational Coordination

• Assign technicians based on availability, skill, and timing
• Assign drivers for pick-ups and drop-offs based on schedule
• Ensure appointments move through the correct workflow stages
• Update appointment status in real-time
• Track delays and inform customers immediately
• Maintain buffer times and avoid scheduling conflicts

Daily Workflow Management

• Monitor the day’s appointments
• Identify jobs needing immediate action
• Follow up with technicians and drivers
• Keep all appointment details clean, accurate, and updated
• Maintain a smooth operational flow throughout the day

Requirements

– Essential Skills

• Excellent written English (fast, clear typing)
• High attention to detail
• Ability to follow structured processes without shortcuts
• Fast decision-making under pressure
• Ability to multitask efficiently
• Strong sense of timing and basic understanding of Dubai areas
• Comfortable working with digital tools and structured systems

– Preferred Experience

• Dispatch, logistics coordination, delivery/vehicle routing
• Appointment scheduling (clinics, services, etc.)
• Customer chat or booking roles
• High-volume, time-sensitive environments

Personality Fit

• Calm and steady under pressure
• Organized and structured
• Quick thinker
• Reliable and consistent
• Not easily overwhelmed
• Focused and disciplined
• Comfortable with repetitive yet critical tasks

Work Schedule

• 6 days/week
• Morning and evening shifts
• Ability to work weekends and peak hours
• Full-time, on-site (Al Quoz 1)

What We Offer

• Stable, long-term role
• Opportunity to grow into senior operations positions
• Supportive environment
• Training and skill development
• Performance incentives