Bellman

Job Description

Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
Adhere to guest check-in and check-out procedures pertaining to baggage handling
Welcome guests at the main entrance with the greeting appropriate to the time of day
Assist arriving and departing guests by opening and closing car and taxi doors
Maintain a clean and tidy entrance, drive-way and lobby
Guide the guest to the Front Desk and wait behind the guest during the check-in
Be familiar with hotel layour and memorize the preferred route for escorting guests
Room the guest in accordance with hotel standards
Be familiar with the lift workings and emergency stairs
Provide information to guests about the hotel facilities and services
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
Help other employees in department, replacing them temporarily when necessary
Keep the baggage room clean and in order
Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
Use the Duty Log to document matters of importance
Arrange transport with the Airport Concierge and coordinate luggage

PERSONAL ATTRIBUTES

Ability to work cohesively with co-workers and managers as part of a team
Ability to be attentive to guest needs, remaining calm and courteous at all times
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment

Qualifications

Fluency in English language is a must
Ability to focus attention on guest needs, remaining calm and courteous at all times
Well-oriented in Microsoft Office applications
At least 1-2 year experience working as Bellman in a 4-5 star hotel.