Bellman

As a Bellman, you will be responsible for the following duties:

Act as a hotel ambassador by initiating guest contact, assisting with luggage handling, delivering items to rooms, and supporting the Doorman with vehicle unloading and loading.
Maintain guest satisfaction by delivering luggage and amenities promptly, providing hotel and room tours, and assisting with guest requests in coordination with Concierge and other departments.
Ensure proper handling and security of departmental keys, radios, and guestroom access; follow all operational procedures including logbooks and control sheets.
Maintain equipment and workspace cleanliness, including polishing luggage carts and being familiar with hotel services, spa, dining, and room technology.
Foster strong colleague relations by promoting teamwork, participating in meetings, resolving conflicts, and maintaining open communication with other departments.
Create exceptional guest experiences by engaging warmly, collecting guest preferences, addressing complaints effectively, and upholding the MOHG Legendary Quality Experiences standards.