Full job description

• Greet guests upon arrival and assist with the loading and unloading of luggage
• Escort guests to their rooms, providing information about hotel facilities and services
• Offer assistance to guests with special needs or requests
• Provide directions and recommendations for local attractions, restaurants, and services
• Maintain a professional and friendly demeanor, ensuring a positive guest experience
• Coordinate with the front desk and other staff to manage guest arrivals and departures efficiently
• Assist with the storage and retrieval of luggage for guests
• Handle guest inquiries and concerns professionally, escalating issues to management when necessary
• Maintain cleanliness and orderliness in the lobby and entrance areas
• Uphold hotel policies and procedures, including security measures

Requirements and Skills

• Previous experience as a Bellhop or in a similar guest services role is advantageous
• Excellent customer service and interpersonal skills
• Strong communication and organizational abilities
• Physical fitness and the ability to lift and carry luggage
• Knowledge of local attractions and services
• Professional appearance and grooming
• Ability to remain calm and focused in a fast-paced environment
• Flexibility to work varying shifts, including evenings, weekends, and holidays
• Basic computer skills for logging and tracking guest requests
• Commitment to providing exceptional hospitality and creating a positive guest experience