Full job description

Job Summary

We are seeking a courteous and energetic Bell Attendant to join our Front Office team. The ideal candidate will be responsible for providing excellent guest assistance by handling luggage, escorting guests, and ensuring a warm and professional first and last impression of the hotel.

Key Responsibilities

• Assist guests with luggage during check-in, check-out, and room changes
• Escort guests to their rooms and explain room features and hotel facilities
• Handle guest requests promptly and courteously
• Coordinate with Front Desk, Concierge, and Housekeeping for guest services
• Maintain cleanliness and orderliness of the lobby, entrance, and luggage storage areas
• Ensure proper tagging and secure handling of guest luggage
• Assist in arranging transportation and guiding guests when required
• Follow hotel service standards, grooming standards, and safety procedures
• Report any guest complaints or maintenance issues to the Front Office Supervisor

Requirements

• Previous experience in a similar role in a hotel is an advantage
• Good communication skills in English (additional languages are a plus)
• Friendly personality with strong customer service skills
• Physically fit to handle luggage and stand for extended periods
• Well-groomed and professional appearance
• Ability to work flexible shifts, including weekends and holidays

Job Type: Full-time