Job Description

OVERVIEW/BASIC FUNCTION:

Assists with the smooth and efficient service of the Pantry Operation to ensure that the Bar/ Club operate successfully, in accordance with the standard of the hotel and are individually profitable.

RESPONSIBILITIES:

• A people person who has an outgoing personality with a positive representation. This position requires someone that is knowledgeable and familiar with the trends of spirits, beverages and beverage service. A person that is on top pf trends in the industry and has the ability to train a team for any new changes
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Assists in Pantry stock inventory and maintains an accurate inventory record.
• Submits request for replenishing the supplies in the Pantry.
• Maintains par stocks of beverages and guest supplies.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Ensures that minimum brand standards have been implemented.
• Ensures that all Food and Beverage Essentials are implemented.
• Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
• Takes orders and serves food and beverage to guest according to the established sequence and procedures.
• Fully conversant with all aspects of the POS functions.
• Ensures all food and beverage items, equipment and other facilities in the Bar/ Club are maintained according to the departmental operation manual requirements.
• Takes guest order and serves items without unnecessary delay.
• Is familiar and has good knowledge of the Bar/ Club’s menu and wine list.
• Prepares mise-en-place according to the requirement and operation needs.
• Clears and resets counters or tables.
• Prepares and serves coffee or tea as requested.
• Brew coffee and espresso drinks, including lattes, cappuccinos, macchiatos, and other specialty beverages.
• Follow recipes and techniques for consistent taste and presentation.
• Operate and maintain brewing equipment and espresso machines.
• Assists in setting up/ decorating the Bar/ Club according to the theme during special promotions or occasions.
• Ensures all beverage stocks are kept in the proper storage under the appropriate temperature.
• Verifies cash received ensuring only genuine money been collected.
• Verifies all credit cards presented by guest before to validity of the card.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Performs the function of cashier as required.
• Up-sells beverage to increase the revenue.
• Works closely with other Bar/ Club associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
• Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
• Ensures high standards of personal presentation and grooming.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.
• Be punctual. No absenteeism or lateness, unless approved by superior.
• Contribute to ensuring that brand integrity and clarity are always maintained.
• Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Complies to the company policies.
• Works with pre-set budgetary limits.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.

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