Full job description

Job Responsibilities:

• Greet customers and understand their vehicle concerns, service requirements, and complaints.
• Inspect vehicles visually and gather technical details from customers for accurate diagnosis.
• Prepare job cards, service estimates, and obtain customer approval for repairs.
• Coordinate between customers, technicians, and workshop teams to ensure smooth workflow.
• Follow up on vehicle repair status and update customers regularly.
• Explain recommended repairs, pricing, and service options clearly to customers.
• Ensure timely delivery of vehicles after repair and conduct final quality checks.
• Handle customer queries, complaints, and service-related concerns professionally.
• Maintain accurate records, invoices, and documentation.
• Promote additional services and maintenance packages when appropriate.
• Ensure customer satisfaction and contribute to overall workshop efficiency.

Requirements:

• Minimum 2–4 years experience as a Service Advisor in an automotive workshop.
• Strong mechanical knowledge of cars and diagnostic processes.
• Excellent communication and customer-handling skills.
• Ability to prepare job cards, estimates, and handle billing software.
• Problem-solving skills and ability to work under pressure.
• Fluency in English (English and Hindi preferred).

Job Type: Full-time