Job Description

As a Assistant SPA Manager, you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences.

What you will be doing:

• Oversee and manage all day-to-day spa operations to meet business objectives.
• Develop long-term strategies, performance benchmarks, and standards to deliver consistent high-quality service.
• Promote teamwork and a collaborative environment, placing emphasis on service excellence.
• Provide direction, coaching, and motivation to team members, setting clear expectations and goals.
• Participate in hotel leadership meetings and cross-department collaboration.
• Create and manage staff schedules aligned with business demands, special events, and operational priorities.
• Ensure all team members are trained to the highest standard.
• Promote and sell spa services and treatments to maximize revenue.
• Monitor individual retail performance, providing coaching and incentives to drive sales.
• In collaboration with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.

Qualifications

Minimum experience of two years in a similar role in a luxury hotel.

• Proven team leader with a high level of energy and motivation and a proven track record of living the company’s values.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.