Job Title: Assistant Relationship Manager (ARM) – Onboarding

Key Responsibilities:

• Support Relationship Managers and Sales Agents in managing investor landlord portfolios.
• Administer Salesforce data entry and handle various contract preparations.
• Assist in property management tasks including new tenancy creation, renewals, and payment recording.
• Collaborate with the finance team to ensure accurate data entry and address
• payment concerns.
• Support the tech team in testing operational tools and enhancing system workflows.
• Liaise with the product team to provide operational insights and support data team requirements.

Desired Skills:

• Data-driven decision-making.
• Effective communication.
• Problem-solving.
• Financial acumen.

Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, or a related field.
• Minimum of 1-2 years of experience in a customer service role.
• Experience in a support role within the property management or real estate industry.
• Proficiency in Salesforce and other CRM systems.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a strong focus on accuracy and quality.
• Proficient in Microsoft Office Suite and customer service software.
• Ability to work flexible hours, including weekends.