Job Description

Summary of Responsibilities:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist supervisors with management issues and Heartist development.
• Attend professional conferences and professional development seminars.
• Accommodate VIP guest preferences and special requests.
• Maintain warrantees and service agreements on all equipment, work with engineering to resolve any malfunctions and initiate repair.
• Review hotel occupancy forecasts and recreation schedules.
• Assist with guest relations and scheduling when necessary.
• Handle emergency situations with urgency and discretion.
• Assign job tasks to recreation personnel as suited to their position and ability.
• Implement and ensure correct records of all recreation promotions, analyze the results, and establish action plans to improve marketing strategy.
• Check that all areas of the recreation are set as per the standard operating manual.
• Evaluate operations and procedures and implement improvements.
• Ensure that inventories are conducted regularly and accurately for all retail, professional products and expendable items. Efficiently manage retail inventories and stock keeping units’ movement.
• Generate monthly and quarterly performance projections by stock keeping units as well as promotional activities.
• Address all damages and repairs.
• Maintain a clean and well organized back stock area.
• Maximize inventory turns on all stock keeping units

Qualifications

• Previous 2-3 years of experience as Recreation Supervisor in a 5-star hotel in UAE is a must
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.