Full job description

Duties and Responsibilities

As Assistant Housekeeping Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

In this role, I will assume full responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.

I will ensure that all set policies, procedures, best practices are in place and rigorously enforced.

I will support the Executive Housekeeper and focus on the rejuvenation of the room/public area and laundry experience.

Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.

I will work in partnership with Front Office/Guest Services, Reservations and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of Housekeeping department.

I will have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout. I will administer all housekeeping and laundry facilities and ensure secure environment for all our guests.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency and hygiene procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

Purchasing practices will meet the requirements of the Six Senses sustainability platform, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by the Executive Housekeeper.

Qualifications

To execute the position of Assistant Housekeeping Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar luxury hotel operational role.

I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.

In terms of housekeeping management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.

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