Job Description

• Consistently offer professional, friendly and engaging service to out regular members, day pass users and have a keen focus on our in-house guest
• Lead day to day operations of the Health Club and ensure all guests have a safe and enjoyable experience
• Ensure all equipment is functioning properly at all times; if and when maintenance is required, to liaise with our ENG Team and AMC contracts to ensure they are back to working order in a timely manner
• Promote and organize all fitness programs and activities for in house guest/ members and group guests ensuring they are shared with our Reconnect and Marketing Team on a monthly basis
• Ensure guests are provided with proper instruction on the use of equipment and fitness information to secure a safe environment
• Maintain all attendance records and ensure they are accurate and guests are registered according to standards
• Promote the facility to new and existing members to support the growth of revenues alongside the Reconnect Team
• Organize special events as required and work closely with our S&M/Spa Team on promoting Boot Camps
• Ensure the Health Club area is clean and well maintained at all times and conduct regular spot checks
• Attend regularly scheduled departmental meetings, daily briefings to well maintain open communications with the Team
• Assist in the recruitment, development and training of all Heartists
• Balance operational, administrative and Heartist needs
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Ensure the HC Team is well versed and trained in First Aid.
• Other tasks as assigned.

Qualifications

• Previous leadership experience in a Health Club required
• CPR and First Aid certification required
• University/College degree in a related discipline preferred
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times