Full job description

At InterContinental Residences Abu Dhabi, we are committed to delivering refined residential hospitality that blends the comforts of home with the service excellence of InterContinental Hotels & Resorts. We are currently seeking a dynamic and guest-focused Assistant Front Office Manager to support front office operations and work closely with the Hotel Manager in driving service excellence, team performance, and resident satisfaction.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Assist the Hotel Manager in overseeing all Front Office operations, ensuring seamless day-to-day functioning of Reception, Concierge, Guest Services, Bell Desk, and Residential Services.
• Ensure the highest level of guest and resident satisfaction through proactive engagement, prompt issue resolution, and personalized service delivery.
• Supervise, coach, and motivate the Front Office team to consistently meet and exceed brand service standards.
• Act as the first point of escalation for guest concerns, complaints, and special requests, ensuring timely and effective resolution.
• Monitor arrival and departure processes, VIP movements, long-stay residents, and special service requirements.
• Ensure accurate handling of room allocations, billing, cash handling, and night audit coordination.
• Maintain close coordination with Housekeeping, Engineering, Security, and Sales to ensure smooth operational flow.
• Support in preparing duty rosters, managing attendance, leave planning, and manpower optimization.
• Ensure strict adherence to InterContinental brand standards, SOPs, safety, and security procedures.
• Assist in training, onboarding, and performance management of Front Office colleagues.
• Prepare reports, forecasts, and operational updates as required by the Hotel Manager.

What we need from you:

• Bachelor’s Degree or Diploma in Hospitality Management or a related field.
• Minimum 3–5 years of Front Office experience in a luxury hotel or serviced residences environment, with at least 1–2 years in a supervisory or assistant managerial role.
• Prior experience with long-stay or residential operations is highly preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving ability with a calm and professional approach.
• Proficiency in Opera or similar PMS systems.
• High level of professionalism, grooming, and service mindset.
• Fluency in English is essential; additional languages are an advantage.
• Ability to work flexible shifts, including weekends and public holidays.

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